Our Terms and Conditions

Q: How do I self-exclude?

Contact our 24/7 live chat or email support@boombetcasino.com and request a cooling-off period or permanent self-exclusion. The request takes effect as soon as we process it and cannot be reversed during the elected period.

These terms form a binding agreement between you and Boombet Casino, operated by Boombet Entertainment N.V. under Curaçao eGaming licence 8048/JAZ2023-055. Please read them before you play.

What Agreeing to Our Terms Means

By opening an account, ticking the acceptance box or placing any wager on our platform at boombet-aud.com, you confirm that you have read, understood and accepted these Terms and Conditions in full. The agreement takes effect the moment your registration is completed and remains in force for as long as your account stays open.

1. These terms govern every aspect of your use of our platform, including bonuses, deposits, wagers and withdrawals.
2. If any clause is held invalid, the remaining clauses continue to apply in full.
3. The English version prevails over any translation in the event of a discrepancy.
4. We may link these terms to separate bonus and privacy policies, which form part of the agreement.

Who May Register and Play

Age, residency and one account rule

You must be at least 18 years old, or the legal gambling age in your jurisdiction if higher. Players residing in the United States, United Kingdom, France, Netherlands, Spain, Italy, Belgium, Portugal, Sweden, Iran or North Korea may not hold an account or place wagers with us.

1. One account per person, per household, per IP address and per payment method.
2. You must provide accurate, current and complete personal details at registration.
3. You are responsible for keeping your login credentials confidential; losses from shared credentials are yours.
4. Before your first withdrawal we require proof of identity, proof of address and payment method verification (KYC).

Deposits, Withdrawals and Verification

Payment rules

We accept deposits via PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, Bitcoin, Tether and Ethereum. Withdrawals are processed through Visa, bank transfer, MiFinity, Bitcoin and Tether, typically within 0 to 24 hours, and instantly for crypto. We do not charge fees on deposits or withdrawals.

3. The minimum deposit is 30 AUD (or equivalent), and the minimum withdrawal is 75 AUD. Winnings are capped at 7,500 AUD per week per account unless a higher VIP tier applies.

4. Funds must be wagered at least once before withdrawal unless we state otherwise in writing.

5. An account with no login or transaction activity for 12 consecutive months is considered dormant; we may apply an administration fee and close it after notice.

1. All withdrawals are gated on completed KYC verification.
2. Withdrawals must generally be returned via the same method used to deposit.

Bonus Terms You Should Know

Bonuses, including our welcome offer, reloads, cashback, free spins tournaments and prize draws, are governed by the specific promotion terms published alongside each offer. Where those terms conflict with these general rules, the promotion terms prevail.

1. Wagering requirements must be met within the stated validity period; the welcome bonus carries a 40x wager and 30-day validity.

2. While a bonus is active, the maximum permitted bet is generally 5 AUD unless the promotion states otherwise; bets above this limit may void your winnings.

3. Certain games, including some table games and jackpot titles, may be excluded from wagering contribution.

4. Bonuses expire after the stated period and any unused bonus funds or free spins are removed.

5. Bonus abuse, including low-risk hedging and structured play, entitles us to withhold winnings and close the account.

Conduct We Do Not Permit

Fair play is a condition of your membership. The following conduct breaches these terms and may lead to forfeiture of funds, account closure and permanent exclusion.

1. Fraud, misrepresentation or providing false information during registration or KYC.
2. Chargebacks or disputed deposits after wagering the funds.
3. Multi-accounting or opening accounts in another person's name.
4. Collusion, chip dumping or exploiting software errors.
5. Automated play using bots, scripts or any third-party tool.
6. Use of VPN, proxies or location masking to access our platform from a restricted country.
7. Any attempt to manipulate bonus systems or promotional outcomes.

Setting Limits and Self-Exclusion

We are committed to responsible gambling. Within your account settings you can set deposit limits, loss limits and session reminders, and you can request a cooling-off period or permanent self-exclusion at any time by contacting [email protected] or using live chat, which operates 24/7.

1. Self-exclusion requests take effect as soon as we process them and cannot be reversed during the elected period.

2. If we notice signs of gambling harm, we may contact you, apply protective limits or suspend play, and we will direct you to independent support.

3. Free, confidential help is available in Australia through Gambling Help Online on 1800 858 858.

4. Self-excluded players must not attempt to open new accounts; we will close them and retain any related funds pending review.

Closing Accounts and Raising Disputes

Complaints and governing law

You may close your account at any time by contacting our support team, provided all wagering obligations and pending withdrawals are settled. We may close or suspend an account if you breach these terms, fail KYC or are resident in a restricted jurisdiction.

1. Complaints should first be raised with support, which will acknowledge your message and aim to respond promptly.

2. Unresolved complaints may be escalated to our compliance team for final review.

3. These terms are governed by the laws applicable to our Curaçao eGaming licence, and you accept that jurisdiction in relation to this agreement.

How We Update These Terms

We review and amend these Terms and Conditions from time to time to reflect changes in law, licensing conditions or our services. The current version is always published on this page with its effective date, and material changes will be notified to you by email or an in-platform notice at least 7 days before they take effect. Continuing to play after the effective date means you accept the updated terms; if you do not agree, you may close your account before that date without penalty.

Frequently asked questions

At what age can I register at Boombet Casino?

You must be at least 18 years old, or the higher legal gambling age of your jurisdiction, and you must not reside in one of our restricted countries.

Why is my withdrawal pending?

All first withdrawals require KYC verification, including ID, proof of address and payment method verification. Once verified, withdrawals are processed within 0 to 24 hours, with crypto paid instantly.

Can I hold two accounts to claim the welcome bonus twice?

No. One account per person, per household and per IP address is permitted, and multi-accounting to claim bonuses is treated as abuse and may result in account closure and forfeiture of funds.

How do I self-exclude?

Contact our 24/7 live chat or email [email protected] and request a cooling-off period or permanent self-exclusion. The request takes effect as soon as we process it and cannot be reversed during the elected period.

Will I be told when the terms change?

Yes. Material changes are notified by email or in-platform notice at least 7 days before taking effect, and the current version is always published on this page.