Contact Boombet Casino Support
Something up with your account, a payment or a bonus? Our support team is on deck around the clock, every day of the year. Here is exactly how to reach us and what to have ready so we can sort it fast.
Reach Us Any Time
Live chat
Open the chat window from the speech bubble in the bottom right corner of any page on boombet-aud.com. Average wait is under two minutes, and a real agent joins the conversation, not a bot. Live chat runs 24/7, including public holidays.
Write to [email protected] for anything that needs detail: disputed transactions, KYC documents, bonus history. We reply within 24 hours, usually much faster on weekdays. Attach screenshots or photos where they help, and keep the subject line short.
Channel overview
Here is how our channels stack up.
| Channel | Hours (AEST/AEDT) | Typical response |
|---|---|---|
| Live chat | 24/7 | Under 2 minutes |
| 24/7 inbox | Within 24 hours | |
| Responsible gambling line | 24/7 | Immediate via chat |
What We Can Help With
Common requests
- Account access: login issues, password resets, changing your registered email or phone.
- KYC and verification: uploading ID, proof of address and payment method before your first withdrawal.
- Deposits and withdrawals: missing PayID or crypto deposits, pending cashouts above the 75 AUD minimum, weekly limits capped at 7500 AUD.
- Bonuses: the 200% welcome pack up to 150 AUD with 50 free spins, wagering at 40x, promo code BOOM100, reloads and cashback terms.
- Technical faults: games not loading on iOS or Android, live dealer lag, error messages.
- Responsible gambling: deposit limits, loss limits, session reminders and self-exclusion. We can point you to Gambling Help Online on 1800 858 858 at any hour.
Quick Checks Before You Write
Solve it in under a minute
- Check the FAQ from the site footer: bonus terms, bonus expiry and deposit minimums are covered there in full.
- Open your profile and confirm your KYC status. A pending verification is the single most common reason a withdrawal sits in queue.
- Look at your transaction history before asking about a deposit. Crypto and PayID can take a few minutes to credit, and the history page shows the exact timestamp.
- Try a different browser or clear your cache when a game will not load. Our site is HTML5, so most glitches vanish on refresh.
Formal and Media Enquiries
Company correspondence
Boombet Casino is operated by Boombet Entertainment N.V., licensed by Curaçao eGaming under number 8048/JAZ2023-055. Formal correspondence, legal notices and KYC document submissions by post or secure email should reference your account ID so we can match them quickly. Send written enquiries to [email protected] with the subject line marked Formal.
Press and partnerships
Affiliate partners, media outlets and game studios wanting to work with us should use the same address with the subject line Partnerships. Our commercial team reviews proposals on business days and replies within 48 hours. Include your portfolio, target markets and traffic sources so we can assess the fit in one pass.
Frequently asked questions
Is live chat available overnight?
Yes. Live chat operates 24/7, so an agent is available whether you message at 2pm or 2am AEST.
How fast do you answer emails?
Within 24 hours, and usually faster Monday to Friday. Attach relevant screenshots to cut the back-and-forth.
Can you help with responsible gambling?
Absolutely. Ask us about deposit limits, loss limits, session reminders or self-exclusion at any time, and we can also refer you to Gambling Help Online on 1800 858 858.
Do I need to verify my identity before contacting support?
No, anyone can contact us. Verification is only required before your first withdrawal, not to ask a question.